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Wednesday, September 20, 2006

My broadband internet connection is back.Yippee!

I've removed an earlier ranting post about poor streamyx service (according to Jason its screamyx. Lol.). Anyway, the technician finally came and as it turned out the fault was not really theirs but mine as one of my internal wiring was faulty.

Still, I learned a good lesson from this which I want to note down here. When you are facing interruption in your streamyx broadband, you will not automatically receive a rebate during the service interruption period. What you have to to, is wait till the problem is resolved, then, email to custcare@tm.net.my giving your full name, account number and mobile phone contact number to request for a rebate as soon as you get your connection back up. They will then do an investigation (by checking your report etc), calculation and rebate. Otherwise, you still have to pay the full charges.

So, now my broadband internet connection is back on. And that means I'm back on the blog. Woohoo!

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